HENRIQUE G. PINA

4494 Wesley Way

Austell, GA. 30106

Cell 404-200-0846

hcpina@gmail.com

 

 

 

PROFESSIONAL SUMMARY

26 years experience in the IT field and Telecommunications field. Experience working as a senior IT engineer on Linux and Windows environments.  Experience working as a Linux Systems Administrator.  Experience working as a NOC engineer administering Linux/Unix servers and Windows servers.  Experience working as a Tier II technician for Cbeyond technical support team.  Experience working in a NOC environment maintaining services for Level 3 Communications.  Experience as a Communications Technician provisioning Frame Relay, ATM circuits and International Private Lines for AT&T. Eight years U. S. Army experience as a supervisor and operator for GTE mobile switching system and as an installer/maintainer for communications security equipment. Held Top-secret security clearance in the US Army.

 

TECHNICAL SUMMARY

IBM applications--Linux Red Hat EL5,EL6, CentOS Linux, VMware 5.5, Apache, Tomcat, MySQL, Nagios, Zabbix, Remedy, SoftLayer Cloud, Bash shell Scripting, Perl scripting.

Comprehensive Technical Group Applications-- Apache, Nginx, Postfix, Sendmail, MySql, PHP, Bind, IPtables, NFS, PHPMyadmin, Wordpress, Windows Active Directory, IIS, Exchange 2010, Cisco ASA 55xx, Cisco 3750/3850, Cisco Nexus switches, Cisco UCS servers, Cisco IPSEC tunnel, VMware 5.x, Oracle VM 3.3, Xen, Barracuda Load Balancer ADC, Barracuda spam firewall, Dell MD3000 SAN, HP Left hand SAN, NetApp SAN, QNAP NAS, 3CX PBX, Labtech, Connectwise, Symantec Backup, Solarwinds, N-able monitoring, Nagios. Bomgar.    

Peer 1 Hosting Applications-- Linux Red Hat EL4,EL5.EL6, CentOS Linux 4,5,6, Ubuntu Linux, Debian Linux, Server RAID-all levels, Windows 2003,2008 servers,Microsoft 2003/IIS & 2008/IIS servers,  Cpanel/WHM, Plesk Control Panel, Nagios Monitoring, Nimsoft Monitoring, Juniper firewall, LAMP stack,IPtables, Apache,NGINX, Magento,Percona Mysql, Mysql, PHP, VMWare server administration, Hypervisor, Cloud server, server clustering, Tivoli Backup, Brocade load balancers, FTP, telnet,ssh, SMTP, POP, IMAP.

Travelclick Applications--Linux Red Hat EL5 servers, Windows 2000 servers, Groundworks, Nagios, Jboss, CentOS, Webmetrics, BigIP F5 load balancer.

Cbeyond Applications-- Broadworks SIP server, Netcool, Cisco IAD 2420 and 2430 series routers, Cisco BTS 10200 Softswitch, Siebel, Agilent.

Level 3 Applications--Viper Soft Switch, Radius, Clarify eFrontOffice, Lucent APX NAS, Lucent TNT NAS, SONUS EMS, Nortel CVX, AOL NAS, INET SS7, Unix scripts, Terminal Server, Syslogs, Centest, Switch Admin, Alcatel Dacs 1631, Alcatel Dacs 1680, Fuji 2400, SNIPS, LEGOS, Wolverine, NTV, Open River, Trailblazer, Nextgen FLR, NetAnalyst, Putty.

AT&T Applications--BMP, BMP2, CCP2, WMS, TIRKS, PTS, SOTS, DACS OSS, DCTS, DSTS, SARTS, TMAS, TSNOW, ICORE, POCITS, EFMS, CMS, NETSCOPE, CTMS, MS-PEST, ACCUNET 1.5.

Operating Systems--CentOS 4,5,6,7, Red Hat EL4,EL5.EL6,EL7 Ubuntu Linux LTS 14.x, Oracle Linux 6, Windows server 2012,2008,2003,2000, Sun Solaris Unix, Windows desktop 7, 8, XP, Windows 9x, Windows 3.11, MS-DOS.

Office Software--Microsoft Office 2010/2013 Word, Excel, Outlook, Access, PowerPoint, Publisher, FrontPage, Visio, Outlook express, Cisco IOS, Cisco Wan Manager and Naviscore Cascade ATM Wan Manager.

Hardware--Intel desktop computer, Sun Sparc workstation, HP workstation, office machines, CSU/DSU, modems, Cisco 2500 Routers, Cisco 2400 IAD, Cisco 2950 Switches, Juniper Routers, Cisco IGX, MGX, BPX Internetworking Switches, Lucent Cascade CBX500, multimeters, oscilloscopes, frequency counters, GX550 Internetworking Switches, Nortel/Bay Routers, Firewall equipment.

Protocols-- SS7, PRI, IPDC, L2TP, SIP, VoIP, ICMP, PPP, PPTP, HTTP, ISDN, RIP, OSPF, SNMP, IPX/SPX, ATM, SONET, Frame Relay, SDH, SSH, SFTP, FTP, TFTP, TELNET, DNS, ARP, WINS, DHCP, NAT, NTP, SMTP, BGP, IGRP, EIGRP, NetBEUI, NetBIOS.

Shell scripting--Bash, Perl

Certifications--A+, Network +, CCNA.

 

EMPLOYMENT HISTORY

 

September 2015 to present

IBM. Atlanta, GA.

Linux Systems Engineer

●        Senior administrator in Linux environments to ensure 100% uptime for IBM Managed Security Services for critical customer web applications, and database environments.

●        Responsible for administration and monitor of 1000+ VMware VM servers in a HA cluster both Linux and Windows servers.

●        Responsible for building, administering and upgrading 100+ VMware 5.5 ESXi hosts in an HA clustered environment.

●        Responsible for all Linux Red Hat patches and updates for Development, Stage, and production environments.

●        Responsible for deploying servers in SoftLayer Cloud and administration of cloud services for Development, Stage and production environments.

●        Worked with outside vendors to resolve and troubleshoot issues with production environments for 100% uptime reliability.

 

March 2013 to September 2015

Comprehensive Technical Group. Atlanta, GA.

Senior IT engineer

●        Senior administrator in Linux and Unix environments to ensure 100% uptime for website and critical web application, and database environments.

●        Responsible for the design build administer troubleshoot 300+ Linux VM servers and Windows VM server in a clustered HA environment.

●        Responsible for building, administering and monitoring VMware HA clusters.

●        Responsible for administration and monitor Cisco UCS and Dell HA clusters.

●        Responsible for building and working on 100+ Cisco IPsec tunnels for several clients.

●        Responsible for building and administering SAN environments for clients using NFS ISCSI and CIFS on HA environments.

●        Worked with several clients on IT related issues on a daily basis to help resolve issues and advised them on future projects dealing with Linux and Windows.

 

 

July 2012 to March 2013

Peer 1 Hosting. Atlanta, GA.

Linux System Administrator II

●        Monitor and resolve issues with Linux servers running Red Hat EL4, EL5, EL6 operating system.

●        Extensive Linux command line operation on production servers.

●        Extensive administration on VMware virtualization including adding resources and building new guests and EXSi configuration.

●        Worked with external vendors to resolve server issues on production applications.

●        Windows 2003/2008 administration adding users and changing passwords Active Directory administration.

●        Performs administration of Microsoft/IIS based machines in a large multi-domain environment.

●        Serves as liaison and main point of contact for the Product Engineering and Development group(s), providing information regarding server health, product issues and fixes, recommendations and system performance.

●        Has administrative access to a production server that is required for resolving all issues.

●        Reviews error and audit logs.

●        Performs system restores and form backups as necessary.

●        Works with vendors, I.T. staff, NSA Engineers, and end users to troubleshoot problems with server applications.

●        Assists in policing our usage policies (spam, viruses, warez,& malicious software) and works with customers and internal organizations to find a resolution to the issues.

●        Monitors system performance ,troubleshoots and analyzes cause of performance problems.

●        Performs preventive maintenance on servers.

●        Performs migrations of customer data as needed to maintain balanced loads on systems.

●        Performs on-call duties as required.

 

 

November 2011 to July 2012

Travelclick Inc. Atlanta, GA.

NOC Engineer

●        Monitor and resolve issues with Linux servers running Red Hat EL5 operating system.

●        Worked with monitoring tools Weblogic

●        Worked with monitoring tools Nagios

●        Loading application code for Linux and Windows 2000/2008 servers.

●        Worked with external vendors to resolve server issues on production applications.

●        Extensive Linux command line operation on production servers.

●        Windows 2000/2008 administration adding users and changing passwords Active Directory administration.

 

September 2007 – November 2011

Cbeyond Inc. Atlanta, GA.

Tier II Technician

●        Resolve trouble tickets with vendors and other service providers while minimizing downtime.

●        Track problematic issues and ensure customer notification while conducting proper coordination with team members.

●        Own resolution of any such network problems and ensure constant customer contact/update.

●        Process trouble reports from end user retail customers via ACD phone calls.

●        Execute proper trouble ticket entry, escalation and customer care processes.

●        Interact with the Cbeyond Customer Care Agents to resolve customer affecting and provide proper feedback to all parties involved.

●        Possess thorough knowledge of TCP/IP, IP Networking, BGP, and OSPF; Advanced configuration experience with Cisco routers and switches, Layer 1 transport, DS1/DS3, troubleshooting, telephony and VoIP concepts

●        Experience with handling ILEC interactions.

 

March 2007-September 2007

ITRM IT Resource Market Contractor for Cbeyond, Inc. Atlanta, GA.

Tier II Technician

●        Coordinate trouble resolution with vendors and other service providers in order to minimize customer downtime.

●        Respond and track issues ensuring the customer is promptly notified while ensuring resolution and team coordination.

●        Follow up on all network issues and ensure resolution while maintaining constant internal & customer contact/update.

●        Receive trouble reports from end user retail customers.

●        Escalate troubles to vendor/service providers when appropriate

 

March 2006-March 2007

Tekmark Global Solutions Contractor for AT&T Alpharetta, GA.

Link Complex Engineer

●        Managed the provisioning of T45, OCX, ATM and T1.5 products and services in accordance with design specifications to meet internal AT&T and external customer needs.

●        Supervised the provisioning process which includes design, test and turn-up of service requests.

●        Assisted in turning up of AT&T services for voice, data, ACCUNET T1.5, frame relay and complex networking arrangements.

●        Responsible for project management, documentation, and database management skills.

●        Worked with multiple AT&T provisioning systems including (SOTS, ICORE, USRP, TSNOW and TIRKS).

 

April 2004-February 2006

Level 3 Communications Atlanta, GA.

NOC Technician

●        Extensive experience working in a NOC environment utilizing monitoring tools to include but not limited to INET, Netcool, Open River, LEGOS, SNIPS, SONUS EMS, and various monitoring tools.

●        Troubleshot, maintained, and monitored all network devices to include card replacement, code loads and configuration changes to all VoIP & Managed Modem devices to include Lucent APX, TNT, MAX, Nortel CVX, SONUS GSX.

●        Utilized Soft Switch, RADIUS, syslogs, LEGOS reporting, and other logs to troubleshoot and isolate issues.

●        Maintained a working knowledge of SS7 messaging, IP protocols, UNIX development, RADIUS server administration, IPDC and SIP messaging, VIPER SoftSwitch maintenance, SONUS SoftSwitch monitoring, and any other related systems and tools in the Level (3) network.

●        Responsible for troubleshooting and maintaining all Level (3) Co-Carrier trunks, PRI, DS0, DS1, DS3, OC3, OC12, OC48, OC192, and SS7 signaling circuits with local exchange companies.

●        Monitored and maintained the overall CSR for the PSTN network and worked with TCAM in resolving customer related CSR issues.

●        Worked closely with the Voice NOC in the rapid repair of any 911 or VOIP outages with a minimum of down time for the customer.

●        Developed automation agents utilized to improve the efficiency and monitoring capabilities of the Level (3) NOC.

●        Trained new employees in the Level (3) NOC.

 

March 1999-March 2004

AT&T Atlanta, GA

Communications Technician

 

●        Worked with local exchange company to troubleshoot and repair T1 and E1 access lines.

●        Assisted and resolved problems that customers occur with establishing WAN connections using, Cisco router, Nortel/Bay router and CSU/DSU equipment.

●        Installed and maintained SONET/SDH transport facilities in DWDM/SONET and SDH networks.

●        Knowledgeable and proficient in: Ethernet, Fast Ethernet, Gigabit Ethernet, L2 & L3 Switching, VLANs, ATM, Frame Relay, FR-ATM Service Internetworking, SONET, & SDH.

●        Used various testing applications to isolate circuit faults and log all events on production database for center records.

●        Provisioned DS0, DS1, DS3 and Digital Analog circuits for International Business customers.

●        Installed, troubleshot and repaired ATM and Frame Relay PVC's for AT&T Global Network.

●        Performed monitoring and call center operations for entire AT&T and Concert Data Network.

●        Configured and maintained Cisco IGX, MGX, BPX and Lucent Cascade CBX500, GX550 internetworking switches.

 

1997 - 1999 Ft. Hood, Texas

U.S. ARMY

Mobile Switching System Team Supervisor

 

●        U. S. Army Sergeant with four soldiers on communications team.

●        Installed, operated, and maintained GTE mobile switching systems.

●        Assisted subscribers with troubleshooting and problem solving for system.

●        Worked with packet switch system and radio to telephone interface systems.

●        Recognized for exceeding the standard of communication reliability during major fielding of equipment.

 

 

1995 – 1996 Ft. Sill, Oklahoma

Electronics/Encryption Technician

●        Installed, operated, and maintained various encryption devices.

●        Used fluke multimeters, oscilloscopes, frequency counters, and tested equipment to repair encryption and electronic devices.

 

1993 – 1994 Taegu, Korea

Fixed Station Communications Switch Operator

 

●        Operated in a Top Secret communications center.

●        Maintained “zero downtime” data communications transmission.

●        Assisted with daily log and encryption accountability duties.

●        Troubleshot and patched disabled data signals within a secure network.

 

1991 - 1992 Ft. Campbell, Kentucky

Electronics Technician

 

●        Troubleshot and repaired radio equipment.

●        Installed, maintained various electronic components.

 

EDUCATION

2013 Continuing education, Chattahoochee Technical College, Marietta, GA

1997 Graduate, Leadership Development Course. U. S. Army, TX

1997 Graduate, GTE Mobile Subscriber System Course. U. S. Army, GA

1996 Certified, Army motor vehicles with zero accidents. U. S. Army, OK

1995 Certified, Security Managers Course. U. S. Army, OK

1992 Graduate, Communications Security Equipment Repairer. U. S. Army, GA

1991 Graduate, Computer Processing Institute, Electronics Technology. Hartford, CT

1990 Graduate, Lewis S. Mills High School, Burlington, CT.